Last updated: 03/03/2026
These Terms of Service ("Terms") govern access to and use of the DataNova platform and related services provided by DataNova Consulting FZCO ("DataNova", "we", "our", or "us"). By accessing or using our services, you agree to be bound by these Terms.
DataNova provides a Microsoft Fabric-based data platform enabling automated ingestion, transformation, modelling, and reporting.
Services may include:
DataNova may modify or improve the platform from time to time.
Features and functionality may vary depending on the subscription plan.
DataNova may modify, suspend, or discontinue parts of the platform from time to time, with reasonable notice where practicable.
Unless explicitly agreed in writing, services do not include bespoke development, custom integrations, or ongoing advisory beyond standard platform functionality.
Clients are responsible for:
DataNova does not verify the legality or ownership of uploaded data.
Clients must not use the platform for any unlawful, harmful, or unauthorised purpose, including the upload of illegal or infringing data.
Clients must not attempt to reverse engineer, interfere with, or disrupt the platform or its underlying infrastructure.
All client-uploaded data remains the property of the client.
DataNova acts as a data processor where applicable and processes data in accordance with client instructions and applicable law.
Where required, a separate Data Processing Agreement (DPA) may be entered into to govern personal data processing obligations.
Data may be processed and stored using third-party cloud providers in accordance with applicable data protection laws.
The DataNova platform, including its architecture, workflows, and proprietary processes, remains the intellectual property of DataNova Consulting FZCO.
Clients are granted a limited, non-exclusive, non-transferable licence to use the platform during the subscription term.
DataNova uses commercially reasonable efforts to maintain platform availability.
However, services are provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted or error-free service.
Scheduled maintenance or third-party cloud outages may affect availability.
The platform relies on third-party infrastructure providers, and DataNova is not responsible for outages or failures caused by such providers.
To the fullest extent permitted by law, DataNova disclaims all warranties, whether express or implied, including fitness for a particular purpose and non-infringement.
Support is provided on a commercially reasonable efforts basis unless otherwise agreed.
To the fullest extent permitted by law:
DataNova is not responsible for:
The client agrees to indemnify and hold harmless DataNova from any claims, damages, or losses arising from the client’s use of the platform or data provided.
Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of service delivery.
Provisions relating to liability, confidentiality, intellectual property, and data protection shall survive termination.
This obligation shall survive termination and applies for a period of 3 years following termination.
Fees, billing cycles, and subscription terms will be defined in client agreements or order forms.
Subscriptions renew automatically unless cancelled prior to the next billing date.
Clients may cancel or adjust their subscription at any time, with changes taking effect at the end of the current billing cycle.
Fees are non-refundable unless otherwise agreed in writing.
Failure to pay may result in suspension or termination of services.
Use of the platform is subject to reasonable and fair usage limits as determined by DataNova, including but not limited to data volume, processing frequency, and system load.
DataNova reserves the right to apply restrictions or additional charges where usage exceeds expected levels for the subscribed plan.
DataNova reserves the right to update pricing upon notice. Any changes will apply from the next billing cycle.
Where a free trial is offered, access to the platform will automatically convert to a paid subscription at the end of the trial period unless cancelled prior to expiry.
Billing details may be required at the start of the trial.
DataNova reserves the right to suspend or restrict access to the platform where a breach of these Terms is suspected, including misuse, non-payment, security concerns.
Neither party shall be liable for any failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, war, cyber incidents, or failure of third-party infrastructure.
Either party may terminate the subscription at any time in accordance with the applicable billing terms or contractual agreement.
Upon termination:
Client data will be retained for a period of 30 days following termination, after which it may be permanently deleted unless otherwise agreed in writing.
Clients are responsible for exporting their data prior to termination. DataNova may provide reasonable assistance at its discretion.
Clients may not assign or transfer their rights under these Terms without prior written consent from DataNova.
These Terms, together with any applicable order forms or agreements, constitute the entire agreement between the parties.
Nothing in these Terms creates a partnership, joint venture, or agency relationship.
DataNova implements security measures appropriate to the nature of the platform, including:
However, no system can guarantee absolute security.
Clients acknowledge that no system can be completely secure and accept the inherent risks of cloud-based services.
These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the jurisdiction of the competent courts of Dubai.
DataNova may update these Terms from time to time. The latest version will be published on this page.
DataNova Consulting FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
License No. 72166
