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Connected-channel listening on Microsoft Fabric

Bring customer signals into one review process.

Create a listening application on Microsoft Fabric for the channels and data sources you can authorise. Review themes, supporting evidence and follow-up actions in a branded workspace.

Discuss your application See a related demo

For customer insight and service teams. Prepared around your requirements. Card required at signup. No charge until your 30 day trial ends.

YOUR DATA. YOUR WORKFLOW.

From inputs to a useful next step.

  1. 01

    Connect permitted sources

    Agree access, data availability and how records can be used for the intended purpose.

  2. 02

    Review themes

    Group signals and inspect source context before accepting an AI-generated summary.

  3. 03

    Assign follow-up

    Route relevant findings to the team responsible and track the response.

An example scope to discuss, configured or built around your process.

THE BUSINESS PROBLEM

Make connected-channel listening part of a connected process.

Feedback from different channels can be reviewed in isolation. A shared process helps teams compare themes, retain the original context and decide which issues need follow-up.

START WITH

The information behind the work.

  • Authorised channel feeds or exports
  • Feedback categories and review rules
  • Source references and response ownership

Use agreed API connections, Excel imports or on-screen inputs. Access, mapping and refresh requirements are confirmed during scoping.

WORK TOWARDS

Outputs your team can use.

  • Cross-channel theme reporting
  • Traceable source context
  • Assigned customer insight actions

We agree roles, ownership, review steps and required reporting before preparing the application.

SEE THE PLATFORM IN PRACTICE

Proactive email insights

Bring a focused data briefing into the working day.

A related DataNova demonstration using example data. This illustrates platform capabilities, not a claim that your proposed application is already configured.

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Read the transcript

The AI-assisted briefing brings the findings into plain language: what is positive, what needs attention, what actions to consider, and what to monitor next. The briefing can reach the person who needs it by email. The email presents the important findings in a readable form, with a route back into the application. For clients, this can become a morning briefing about the previous twenty-four hours, a weekly review of the important movements, or an alert when an agreed condition is met: margin pressure, spending beyond tolerance, or a forecast stock shortfall. This is proactive intelligence: bringing a focused, evidence-backed update to the people who need to make a decision.

START WITH YOUR PROCESS

Tell us what you want to achieve.

Share your requirements. No card or commitment.

Describe the result you need and the information you work with. We can help you identify a suitable existing application or scope a tailored pilot.

  1. Share the problem and your data sources.
  2. Discuss the workflow and a practical starting point.
  3. Agree the scope, costs and trial route.
No card is needed to make an enquiry.

A card is required when you start a trial. An enquiry does not start a subscription or commit you to a project.

Where is your data today? Optional, choose any
What should the application help with? Optional, choose any

We use these details to respond to your enquiry. Read our privacy policy. Please describe the systems you use without including passwords or customer records.

EVALUATE THE RIGHT FIT

Try the application before committing to the next step.

Both assisted routes include a 30 day free trial, starting after onboarding and environment setup. Card required at signup. No charge until your 30 day trial ends.

Existing app that fits

Start without an implementation fee.

If an existing application meets your requirements without additional mapping or implementation, implementation and the 30 day trial are free. Normal subscription charges begin after the trial, under your agreed terms.

Mapping or custom work needed

Agree the full quote before the pilot.

We agree the application, mapping, workflows and implementation quote upfront. We then prepare the agreed pilot for your 30 day free trial. If you choose to proceed afterwards, the quoted implementation fee and monthly subscription become payable.

We confirm the pilot deliverables, preparation, trial start and decision process together. Any work beyond the agreed pilot scope is discussed separately.

BEFORE YOU START

A few practical answers.

Define the business need and the pilot before committing to implementation.

Can every social or messaging channel be connected?+

Availability depends on each source's API, permissions and terms. We confirm supported access before quoting. This offer does not imply unrestricted access to every channel or to private communications.

Is this application ready to use immediately?+

We first confirm whether an existing application fits. Your fields, source mapping, roles or workflow may require configuration or custom work. The agreed assisted trial begins after onboarding and environment setup.

How much will the application cost?+

We confirm the subscription, any implementation work and the pilot scope before you start. An existing app that fits has free implementation. Where mapping or custom work is needed, the implementation quote is agreed upfront and becomes payable with the monthly subscription if you choose to proceed after the trial.

See platform plans and trial options
Can we start with spreadsheet reporting instead?+

Yes. The standard platform provides spreadsheet uploads, reporting, AI analysis, visual creation and DataApps after signup. That is a separate starting point from a prepared application.

Explore the standard platform
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